Privacy Policy

Last Updated  : 03-11-2025
Effective Date : 03-11-2025

Welcome to SMI Fast Delivery, operated by SMI Fast Delivery and powered by MH Step Pays Payment Solution Private Limited (“we,” “us,” or “our”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application (“App”) and related services.

1. Information We Collect

We may collect the following types of information when you use our App:

a. Personal Information

  • Full name
  • Mobile number
  • Email address
  • Delivery address
  • Payment details (processed securely through our payment partner, MH Step Pays Payment Solution Pvt. Ltd.)

b. Usage Information

  • Device information (such as model, operating system, unique identifiers)
  • IP address
  • App usage statistics, preferences, and logs

c. Location Information

We collect your device’s location (with your consent) to enable accurate delivery and real-time order tracking.

d. Device Information

Our app may collect certain device information for functionality and performance, including:
Device Model & OS Version
Network Information
READ_PHONE_STATE Permission:
This permission is used only to:
Verify device state for managing app functionality (e.g., pause/resume processes during calls)
Improve performance and prevent disruption during phone calls
Ensure proper operation on specific devices
We do NOT access your phone number, call logs, or personal data.
This permission is used strictly for technical requirements and does not collect or store personally identifiable information.

e. Log Information

In case of errors, the app may collect crash logs and diagnostic information to improve performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver grocery orders
  • Communicate with you regarding your orders and updates
  • Facilitate secure payments and refunds
  • Improve our app’s functionality and user experience
  • Provide customer support
  • Comply with legal obligations and prevent fraud

3. Information Sharing and Disclosure

We do not sell or rent your personal information.
We may share your information only in the following situations:

  • Service Providers: With trusted partners (e.g., delivery agents, payment processors like MH Step Pays Payment Solution Pvt. Ltd.) who assist in our operations.
  • Legal Requirements: When required by law or government authorities.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred with notice provided.

4. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. All payment transactions are encrypted and processed securely via MH Step Pays Payment Solution Pvt. Ltd.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by applicable law.

6. Your Rights and Choices

You may:

  • Access, update, or correct your personal information
  • Request deletion of your data (subject to legal or operational requirements)
  • Withdraw consent for location or notification access in your device settings

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors.

8. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before using them.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

SMI Fast Delivery
📍 Address:  1/14, achuthan nager, ekatuthangal, Chennai – 600032
📧 Email:       support@smifastdelivery.in
📞 Phone:     +917402414741

Powered by:
MH Step Pays Payment Solution Private Limited
Email: support@smifastdelivery.in